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Sync your data across devices

You can keep your information in sync across multiple devices by using Cloud sync or WiFi sync, or just use it on multiple devices without any syncing in the No sync mode.

The sync mode is first chosen at the time of setting up your account when you sign up.

Sync mode changes

The sync mode is chosen by you depending on how you want to store and sync your data. It is not intended to be changed frequently as it requires additional actions on your behalf to ensure that data is in sync before and after changing sync modes.

If you decide to change your sync modes then you can do that in the Settings section from inside the app.

Types of syncing

There are three types of sync modes available for use.

  1. Cloud sync

    Stores your data on our servers.

  2. WiFi sync

    Does not use our servers to store your data. You sync your information manually between your devices while connected to your network.

  3. No sync

    Each device of yours has its own information.

Cloud sync

Cloud sync is a (1) Pro feature

  1. Requires a paid SplashID Pro 9 license.

Using your account in Cloud sync mode is the easiest way for you to keep your information the same across all your devices. It requires your device to be connected to the internet for sync to happen whenever you make changes to your information on a device.

Your information is stored securely on our servers in an encrypted form. The mechanisms used ensure that even we cannot decrypt and see your information.

Enabling Cloud sync

If you need to switch your account to Cloud sync, please do the following.

  1. Pick your device with SplashID Pro 9 that has the most current information, and sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the Cloud card.
  5. Provide the required confirmation to proceed further. Wait till the sync completes.

Syncing manually

Occassionally it is possible that some of your information has not synced automatically. In such situations, you can manually start a cloud sync by clicking or tapping on the Cloud Sync button above any of the record list screens.

Troubleshooting

If you need to check differences in your data on the device with what is stored on our servers, then use the Cloud sync troubleshooter as described below.

  1. Click or tap on the Settings item in the application menu.
  2. Click or tap on Sync.
  3. Click or tap on the Troubleshoot button in the Cloud card.
  4. Review the report displayed that compares each item on your device with the one stored in our server.

WiFi sync

WiFi sync is a (1) Pro feature

  1. Requires a paid SplashID Pro 9 license.

If you do not want your records to be stored on our servers, then you can use your account in WiFi sync mode.

You can still sync between your devices containing your SplashID Pro 9 accounts by using WiFi sync. Here your data flows between the devices on your local network only. The sections below explain how to sync your data using WiFi sync.

Enabling Wifi sync

If you need to switch your account to Wifi sync, please do the following.

  1. Pick your device with SplashID Pro 9 that has the most current information, and sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the Local Wifi card.
  5. Provide the required confirmation to proceed further.

Syncing manually

WiFi sync between your devices needs to be manually done. The steps below explain in general on how to perform WiFi sync between any two devices that you use SplashID Pro 9 on.

  1. Ensure that both your devices are connected to the same local network. This will normally be the case if all your devices connect to the same internet router in your home or office.
  2. Sign in to your account on both your devices.
  3. On both your devices, navigate to the My Records screen by clicking or tapping on the My Records entry in the application menu.
  4. Click or tap on the Wifi sync button displayed on top of the record list screen. The WiFi sync screen will be shown. Wait for a few seconds for the discovered devices to be displayed.
  5. Click or tap on a device from the displayed list.
  6. Wait till the WiFi sync completes.

WiFi syncing with unlisted devices

If you do not see your device listed then you can use the IP address or QR code of the unlisted device to connect to and do the WiFi sync. The IP address or QR code is displayed in the WiFi sync screen.

Troubleshooting connections

The following conditions need to be met for WiFi sync to happen between your devices. Check that all of them have been fulfilled.

  1. You have signed in with the same SplashID Pro 9 account on your two devices.
  2. Both of your devices are connected to the same local network.
  3. You have accepted all permissions asked for when the app was installed or when launched.
  4. You do not have any firewalls on your devices or internet router that block SplashID Pro 9 traffic to flow between them.

Troubleshooting differences

If you need to check differences in your data between two of your devices, then use the Wifi sync troubleshooter as described below.

  1. Click or tap on the Settings item in the application menu.
  2. Click or tap on Sync.
  3. Click or tap on the Troubleshoot button in the Local Wifi card.
  4. Review the report displayed that compares each item on your device with the one stored in our server.

No sync

If you do not want your records to be stored on our servers and you do not want to sync your information between your devices, then you can use your account in No sync mode.

Enabling No sync

If you need to switch your account to No sync, please do the following.

  1. Sign in to your account.
  2. Click or tap on the Settings item in the application menu.
  3. Click or tap on Sync.
  4. Click or tap on the No sync card.
  5. Provide the required confirmation to proceed further.